Thank you for choosing De Marchi
Your satisfaction is our top priority, and we aim to make the return process as simple and effective as possible.
Return Conditions
If you wish to return a product, as provided by the European consumer rights directive, you have 14 days from the delivery date to request a return or exchange.
Remember that the item must be in the same condition in which you received it, packaged in its original box and complete with all accessories, with tags still attached.
If the returned item does not meet our return conditions, we will not be able to issue any refund.
How to Request a Return
- Send an email to info@demarchi.com specifying the order number and the product code you wish to return;
- You will receive a return acceptance email within 7 days, containing detailed instructions on how to proceed;
- The credit will be refunded within 14 days from the date of receipt of the return using the original payment method.
EUROPE & UNITED STATES
If you wish to change the size or color of an item, we are pleased to offer you free shipping for the return and the new shipment of the correct item.
If, for any reason, you wish to return an item for a partial or full refund, the return shipping will be at your expense.
The instructions for returning the product will be communicated at the time of return acceptance.
REST OF THE WORLD
If, for any reason, you wish to return an item for a size/color exchange or for a refund, the return shipping will be at your expense.
The instructions for returning the product will be communicated at the time of return acceptance.